EXCHANGES, RETURNS AND REFUNDS
STOCK AVAILABILITY
We always try and ensure that all stock is available when ordered. We have high demands for our goods and sometimes we run out of stocks faster than we expect. To avoid disappointment we advise you to order as soon as possible. At the time of dispatch, if an item(s) is out of stock, we try to contact customer by phone or email, please make sure to provide all contact details at the time of order. In case of wrong contact details provided or getting no response from customer, House of serene reserve the right to cancel out of stock items and send rest of the order.
RETURNS POLICY (Valid for Mail Orders)
We do not offer free returns. All returns must be paid for by the customer. Please ensure you add a note with your order and contact details, and what you would like us to do with the order.
Customers have cancellation rights of 7 working days starting from day after the goods are delivered. If an item is unsuitable, Please ensure the goods have been returned unworn/unwashed for a refund within 7 days of receipt. For an exchange, goods should be returned within 14 days of receipts, unworn/unwashed. Jewellery items can be returned for an exchange/refund. Please ensure the jewellery item have been returned unworn for a refund within 7 days of receipt. For an exchange jewellery item should be returned within 14 days of receipts, unworn. Refund will be made by Cheque/Card within 14 working days.
RETURNS POLICY (Valid for Store)
If you change your mind about purchase, please return the unused goods to us with the original till receipt, or adequate proof of purchase within 7 days, and we will offer you an exchange or a credit note. For hygiene reasons we will not accept the returns of pierced jewellery. This does not affect your legal rights, including your claim to a refund, replacement, repair, where goods are faulty or mis-described.
Return address: 591 Stockport Road longsight , m13 0Rx, Manchester United Kingdom
House of serene GUARANTEE
If an item is unsuitable then you can send it back for a refund within 7 days of receiving your order and we will be happy to offer a refund. Terms & Conditions apply.
DISCLAIMER:
All items in the catalogue are subject to availability. Design, size and colors may vary slightly. Please take note that colors are not guaranteed. Please wash clothes separately. All care has been taken to ensure that the product description & specification are correct at the time of the catalogue going to press, however specification and detail may change.