Delivery & Returns

Shipping and delivery

• In-store collection is available within 1 to 7 business days. Next-day and Express options are also available.
• The delivery guarantee only applies to UK mainland parcels. For international and non-mainland parcels we aim to dispatch within 24 hours of receiving your order. A first attempted delivery counts as the guaranteed delivery.
• If items are out of stock you will be notified by phone or email, and you won't be charged extra postage for the rest of your order.
• We use a reliable delivery service with full tracking details. A signature is required on delivery, and we only deliver to the address where the card used for payment is registered. To send to a different address, please contact us — payment by cheque, postal order or bank transfer is available; we dispatch once funds have cleared (allow 5 working days).

Exchanges, returns and refunds

Stock availability

We always try to make sure all stock is available when ordered, but sometimes we sell out faster than we expect. At the time of dispatch, if an item is out of stock we will try to contact you by phone or email — please give correct contact details when you order. If we can't reach you we may cancel the out-of-stock items and send the rest of your order.

Returns (mail orders)

We do not offer free returns; the cost of returning goods is paid by the customer. Please add a note with your order and contact details, and what you'd like us to do with the order.

You have cancellation rights of 7 working days from the day after delivery. If an item is unsuitable, return it unworn and unwashed within 7 days of receipt for a refund, or within 14 days for an exchange. Jewellery can be returned on the same terms (unworn). Refunds are made to your original payment method within 14 working days.

Returns (store)

If you change your mind, return the unused goods with the original receipt or adequate proof of purchase within 7 days and we'll offer an exchange or credit note. For hygiene reasons we can't accept returns of pierced jewellery. This does not affect your legal rights where goods are faulty or mis-described.

Return address: House of Serene, 591 Stockport Rd, Levenshulme, Manchester, M13 0RX, United Kingdom

Please post returns in a self-addressed envelope with the item and the details of anything you'd like in exchange: your name, order number, item code, colour and size, and the reason for returning it.

House of Serene guarantee

If an item is unsuitable you can send it back for a refund within 7 days of receiving your order. Terms & conditions apply.

Payment methods

• Cards: Visa, Mastercard and American Express, securely processed by Stripe.
• PayPal: shop without entering your card details on our website. Your account is charged once the order is completed.
• Cheque, postal order or bank transfer: please contact us first. Goods are dispatched once payment has cleared (up to 5 working days), and orders are held for 7 days before being cancelled for non-payment.

All orders are charged in pounds sterling. Prices shown in other currencies are approximate — please check current rates with your bank.

Need help?

Call us on +44 1612 224 050 or email sale@houseofserene.co.uk. See also our Terms & Conditions and FAQs.